Feb. 22, 2010
LES SCHWAB TIRE CENTERS
Dick Borgman, CEO
2271 Oxford Way, Bend, OR, 97701
541-876-9196
Dick.Borgman@les.schwab.com
Tyson Ballard
345 Summit Creek Dr.
Logan, UT, 84341
Dear Tyson,
Thank you for your letter to us about the experience you had with our store in Logan, Utah. I hope this letter will help clear up our mistake.
I do know that it can be frustrating dealing with such a big corporation like Les Schwab. We try and provide great customer service to all of our customers because we know they are our lifeblood. I apologize for any inconvenience that our company has caused you.
We will be sending you a voucher for some new wheels. I have already contacted the store in Logan, and they are aware of the situation. I promise they will be happy to receive you.
Thank you for bringing this matter to my attention. I will make sure there will be no further cause for any complaint in relation to our service. We appreciate your business and look forward to serving you in the future.
Enclosed is my business card with my phone number. Let me know if I can ever do anything else to help you.
Sincerely,
Dick Borgman, Les Schwab Tire
CEO
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